Read the rejection reason first
Rejection notices usually point toward size, crop, background, expression, eyewear, file type, file size, or overall image quality. Fixing the wrong issue wastes time and can create a second rejection.
Retake capture problems
If the face is blurred, the head is tilted, the mouth is open, the background crosses the face, or the photo was filtered, retake it. Software cannot safely restore identity details that were not captured correctly.
Re-export output problems
If the source photo is good but the upload fails because of pixels, file size, or compression, re-export from the original. Crop first, compress gently, then inspect the final file at full size.
Before you start
Use the original camera file whenever possible. Photos saved from messaging apps, screenshots, social-media downloads, and heavily compressed gallery previews often lose the detail around the eyes, hairline, and jaw that official upload systems inspect first.
Retake checklist
Retake the photo if the face is blurred, the head is tilted, the mouth is open, the background crosses the face, glasses create glare, or the lighting changes skin tone. Retaking a weak source is safer than trying to repair identity-bearing details after capture.
Authority and portal check
The final rule is always the passport office, embassy, consulate, or upload portal that receives the application. After exporting the file, compare pixel size, file type, file size, background, expression, and head position against the exact destination before submission.